Privacy Policy

 

This privacy policy sets out how Hammered British Coins Ltd uses and protects any information that you give us when you use this website.

Hammered British Coins Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We will under no circumstances sell or lease your personal information to any other party.

 

What we collect

We collect information about you when you visit our website, place orders online, contact us, sell to us, create an account or when you purchase from us in person, at a fair, or over the phone. This information may include:

Name and title.

Billing and invoice addresses.

Email address and phone numbers.

Your wants and interests.

Payment information.

We only collect credit card information in order to process orders using WorldPay’s secure terminals. We do not retain any card information. 

 

What we do with the information we gather

We collect this information to fulfil our services, manage your account and in particular for:

Completion and delivery of orders.

Responding to your queries.

Sending updates including confirmations, delivery dates and tracking information.

Internal record keeping and accounting.

Occasionally we may individually email you with new coins/books we think may be of interest to you, including details of ‘wants’ that you have informed us about.

We reserve the right to share your data with the police, insurance (including postal) and fraud prevention agencies.

 

Newsletter

If you have subscribed to our newsletter, we will send an email, usually once a month about new products, special offers or other information. If you have previously agreed to receive our newsletter, you may change your mind at any time by unsubscribing on the newsletter or by contacting us. We use the services of MailChimp to send our newsletter and their company privacy policy can be found here.

 

Security

We work hard to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, our service providers and us, have put in place physical and electronic procedures to safeguard and secure the information we collect online. This includes the use of firewalls, virus software, automatic data backup and where applicable, encryption and secure internet transactions.

Our website accounts require an email and password to log in. You must keep your username and password secure, and never disclose it to a third party.  You account passwords are encrypted, which means we cannot see your passwords. We cannot resend forgotten passwords either. We can only reset them.

We are certified to the payment card data security standards (PCI-DSS).

All forms of data entry on the website is encrypted using high level 265-bit Secure Socket Layer (SSL) encryption.

Unfortunately, the transmission of information via the internet is not always completely secure as treats constantly evolve. Although we will do our best to protect personal data, we cannot guarantee the security of data transmitted to us.

 

How we use cookies

A cookie is a small file, which asks permission to be placed on your computer. Cookies allow web applications to respond to you as an individual.

We use such cookies to improve your experience of the website, such as remembering coins added to the shopping basket for future visits. We also use Google Analytics software traffic cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes.

Our website include social media features, such as the Facebook Like button. These features may collect information about your IP address and which page you are visiting on our website, and they may set a cookie to make sure the feature functions properly. Your interactions with those features and platforms are governed by the privacy policies of the companies that provide them.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This will prevent you from placing orders and from taking full advantage of the website.

 

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information, which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

 

Controlling your personal information

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us.

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

We will retain your information for as long as your account is active or as long as needed to provide you with our services. We may also retain and use your information in order to comply with our legal and accounting obligations, resolve disputes and prevent abuse.

You may choose to restrict the collection or use of your personal information in the following ways:

  • Registered users are automatically unsubscribed from our newsletter
  • If you have previously agreed to receive our newsletter, you may change your mind at any time by unsubscribing on the newsletter or contacting us.
  • You can alter you personal information and address simply by logging into your account and clicking on the My Information or My Addresses.
  • To delete your account please email or write to us.

 

We will under no circumstances sell or lease your personal information to any other party.